Thank you for shopping with Elum. We are committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below for important details about order processing, shipping timelines, and holiday closures.
Order Processing Time
Orders are typically processed within 2–3 business days after being placed, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
Holiday Closure Notice
Please note that Elum is closed annually from December 24 through January 2.
- Orders placed between December 24 and January 2 will not be processed during this period.
- All orders placed during the closure will ship beginning January 5, in the order they are received.
We appreciate your patience during our holiday break and encourage customers to place orders early when possible.
Shipping Methods & Delivery Times
Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery times are calculated from the ship date, not the order date, and do not include weekends or holidays.
Please note that shipping carriers may experience delays during peak seasons that are outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.
Order Issues & Questions
If you have questions about your order or shipping status, please contact our customer support team through the Contact Us page on our website. We’re happy to help. Thank you for supporting Elum.
We truly appreciate your business and wish you a wonderful holiday season.